Terms of Service


OTS shall provide various travel related services to the client, such as issuing domestic and international air tickets, rail tickets, handling reservations, confirmations, cancellation of air tickets, hotel/ apartments/guesthouse bookings, providing foreign exchange related services, travel insurance, organizing conferences, conducting package tours, incentive tours, etc. and other travel related services not listed above such as passport services ,on specific indents from the Client and all the persons accompanying the Client. The Client shall be authorized to represent all the persons accompanying the Client.



OTS shall be entitled to consideration for the services rendered by it to the Client at the rates agreed before signing this Agreement. OTS shall raise bills for services rendered by OTS to the Client. Whole payment for all transactions is to be made to OTS in advance by the Client.



The Client has agreed to ensure that all its travel arrangements and requirements are entrusted to OTS. In consideration of this, OTS shall seek to maximize the value of spend and shall endeavour to provide the Client the most competitive rates.



The Client confirms that the arrangement under this Agreement is exclusive to OTS and that during the term of this Agreement, the Client shall not be entitled to enter into any agreement / arrangement with any other person / company which is same / similar to the arrangement as contained in this Agreement.



Neither party shall hold the other liable for its inability to perform its obligations under this Agreement due to reasons beyond its reasonable control. Notwithstanding any of the provisions of this Agreement, flood, fire, earthquakes, strikes, riots, natural calamities, terrorist attacks, coup, war, epidemics, political unrest, accidents, etc; government embargoes introduced after this contract came into existence, any change in law or other exercise of a sovereign or executive prerogative by the Govt. of India or any other authority or invocation of force majeure clause by the vendors of OTS in respect of the services under this Agreement, suspension / cancellation of the services by the airlines / hotels shall include conditions of force majeure. Any additional cost incurred by OTS, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client.



OTS hereby represents that while providing the Services under this Agreement, OTS would be acting as agent of the Client as against the principal service providers viz. Airlines, hotels, etc. OTS undertakes to exercise reasonable care and skill while providing the Services.



OTS cannot and does not guarantee the quality, performance, functions or timeliness of the services provided by the principal service providers. OTS will not be liable for any loss, damage, injury or disappointment suffered by the Client while availing the services provided by the principal service provider.



Neither OTS nor the Client shall in any circumstances have any liability whatsoever for any indirect or consequential loss, including, without limitation, loss of profit, revenue or goodwill, resulting from negligence or willful default or any breach or non-performance of this Agreement or any misrepresentation (other than fraudulent) or any other tort, including negligence, on the part of OTS or the Client or their servants or agents.



The Client have acknowledged that he/she has double checked the travel dates, hotel booking dates and all the travel information that he/she has provided to OTS. The Client hereby acknowledge that the information provided to OTS is true and OTS shall not be held responsible for any error in the information provided by the Client.

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